Auto Workshop Manager - Knowledge Base

This is a collection of self help resources for Auto Workshop Manager, browse the categories, search for content and we hope you find it of use.
But remember we do provide professional dedicated telephone / remote support if you should need it.

Frequently Asked Questions
Once we have received your payment confirmation we will automatically generate your registration detals and send them out via the email address you provided at time of purchase. Normally this occurs within 3 hours but please allow a maximum of 24 hours.

Yes Paypal, we keep all your information safe. When you send a payment using PayPal, the retailer won't receive sensitive financial information like your credit card or bank account number. This way, you don't have to worry about paying people you don't know.

Additionally, when you pay with PayPal on any website PayPal Purchase Protection covers you if you have a problem. If an item doesn’t arrive or is significantly not as described we will help you to get a full refund. 
In accordance with the 'Distance Selling Regulations (DSR) 2000', the cooling off period and right to cancel do not apply to contracts and or orders for any goods made to your specification and or any downloaded goods and or unsealed goods including but not limited to (DVD, CD, Tapes, Software, Video and audio).

Since AWM is offering non-tangible irrevocable goods we do not issue refunds after the serial key/Regsistration details have been is shipped either by electronic email or standard postal mail, which you are responsible for understanding upon purchasing anything at our site. The cost of serial keys under no circumstances what-so-ever will be refundable.

Please make sure that you understand this prior to making a purchase and also please ensure that you have used the trial versions of Auto Workshop Manager to test suitability of software to ensure your particular requirements are met.
When Auto Workshop Manager was initially released we provided free support and updates to all customers. Whilst this proved to be popular unfortunately it was unsustainable.

In 2013 we introduced a charge for software maintenance which encompasses support and updates to be chargeable @ £50 per year. This equates to approx £1.15 per week, we feel this represents excellence value for a business to ensure they have support for a program that is essential in the smooth running of their business.

The first year of software maintenance is included free as part of your initial purchase cost, subsequent years are then chargeable from the 1st anniversary of initial purchase date.

If customers do not wish to participate in software maintenance, we respect that choice and Auto Workshop Manager will continue to work. However, you may over time lose access to certain services which need maintenance/updates to provide continuity of service.

If software maintenance payments are missed then the fee will roll onto the following year which would be capped at a maximum of 3 years. 
Payment by Paypal
Auto workshop manager application and website is integrated with Paypal. Paypal is an industry leading payment gateway providing comprehensive security protection for buyers. We recommend for a smooth experience to make paypal purchases.

If you pay by PayPal you will be asked to log in to your PayPal account with your email address and password to confirm the payment. If you do not have a PayPal account you can still pay with PayPal up to a maximum of 10 times and will be asked to enter personal data and credit card details.

Payment by Bank Transfer

Upon request we can provide bank account information if you would prefer to make payments via this method. Please note that this payment method may take longer as payments would need to be manually verified.

Please be aware that we will only provide new registration details or issue credits to be used with AWM once funds have cleared.
All articles are correct at the time of posting, articles can be amended, moved or deleted without notice.

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